Shipping policy

1. Order Processing Time:

  • All orders are processed within 1-2 business days. Orders placed after [cut-off time] on Friday or on weekends will be processed on the next business day.
  • During peak seasons or holidays, processing times may be extended. We will notify you of any delays.

2. Shipping Methods & Delivery Times:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Delivery times are estimated and may vary depending on your location and shipping method selected at checkout.

3. Shipping Rates:

  • Shipping rates are calculated at checkout based on the selected shipping method and destination.
  • Free Shipping: We offer free standard shipping on orders over 150 AED within [ UAE ].

4. International Shipping:

  • International shipping rates and delivery times vary based on destination. Please note that customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the recipient.

5. Order Tracking:

  • Once your order has shipped, you will receive a confirmation email.

6. Shipping Address:

  • Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately at [contact kidumilano@gmail.com/+971501303242].

7. Lost or Damaged Packages:

  • If your package is lost or damaged during shipping, please contact us immediately at [+971501303242 or +971568383849]. We will work with the carrier to resolve the issue and ensure you receive your order.

8. Delivery Issues:

  • If you experience any issues with delivery (e.g., missed delivery, incomplete delivery), please contact the carrier directly using the tracking information provided. If you need further assistance, our customer service team is here to help.

9. Order Changes and Cancellations:

  • Once an order is placed, it cannot be modified. If you need to cancel your order, please contact us within [time frame] of placing the order. Once the order has been processed or shipped, cancellations are not possible.

10. Contact Us:

  • If you have any questions or concerns about our shipping policy, please feel free to contact us at kidumilano@gmail.com/+971501303242. We are here to assist you!